ashland.news
July 14, 2024

Update: City financial web services should be back online end-of-day Thursday

Ashland City Hall in the fall. Ashland.news photo by Bob Palermini
December 3, 2023

Financial services switchover that utility bill paying, some other services, offline since Monday, now expected to be complete Thursday evening

Thursday, Dec. 7, update: “As of now, end of day is the anticipated ETA,” city of Ashland Director of Finance Mariane Berry said in an email Thursday morning, Dec. 7. “The system is available to staff internally, but in flushing out the interface for the public, a bit more work needs to be done.”

Tuesday, Dec. 5, update: Online access to city financial services should be back up Tuesday evening, city Director of Finance Mariane Berry said in an email Tuesday afternoon. The city’s software provider said upgrades are on track

Original story:

By Morgan Rothborne, Ashland.news

While Ashland upgrades the city’s financial software, multiple online services will be unavailable for three days. 

From Dec. 4 to Dec. 6, Ashland residents may not be able to access utility billing, planning, building, public works or courts. 

Utility billing services such as an  interactive voice response system to pay their bills over the phone, the web portal and kiosk will all be unavailable. Residents are advised to use the white payment drop box on the Plaza in downtown Ashland or the drop box at the corner of city hall at 20 E. Main St. Residents can also mail payments to city hall. 

Community Development department services such as permitting and payment collection will also be temporarily unavailable. Building permits and land use applications will be processed in the order received after services are back up. 

Any questions or concerns about utilities can be sent via email to utilitybilling@ashland.or.us, with an expected response time of up to 48 hours. Utility Billing is open for in-person service on Fridays at The Grove at 1195 E. Main St in Ashland from 9 a.m. to 1 p.m. 

Community Development staff can be reached by phone at 541-488-5305, or email  planning@ashland.or.us for the planning division, or building@ashland.or.us for the building division. Staff will also be available in person at the department office at 51 Winburn Way from 9 a.m. to 3 p.m. 

General questions or concerns can be sent via email administration@ashland.or.us or by phone at 541-488-6002.

Email Ashland.news reporter Morgan Rothborne at morganr@ashland.news.

Picture of Bert Etling

Bert Etling

Bert Etling is the executive editor of Ashland.news. Email him at betling@ashland.news.

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